Frequently Asked Questions 常见问题

We act as your trusted bridge to Chinese factories. Our team vets manufacturers across Yiwu and South China, arranges sample production, negotiates low MOQs, and provides third-party QC reports. We also manage contracts, logistics, and compliance, ensuring you receive reliable, quality products with reduced risk.

我们是您与中国工厂之间值得信赖的桥梁。我们的团队审核义乌和华南地区的制造商，安排样品生产，协商低起订量，并提供第三方质检报告。我们还管理合同、物流和合规，确保您以更低的风险获得可靠、优质的产品。

We provide end-to-end export coordination: securing export permits and quarantine certificates, matching you with trusted Chinese buyers, arranging cold-chain shipping, and even offering RMB settlement solutions. Our process reduces customs delays and helps you expand into China's fast-growing markets with confidence.

我们提供端到端的出口协调：获取出口许可证和检疫证书，为您匹配可信赖的中国买家，安排冷链运输，甚至提供人民币结算解决方案。我们的流程减少海关延误，帮助您自信地进入快速增长的中国市场。

Yes. We source directly from Australian farms and processors, secure long-term supply contracts, manage sea freight and insurance, and handle customs clearance into China. We also provide bonded warehouse distribution and financial solutions (like RMB cross-border settlement), ensuring stable supply and competitive landed costs.

可以。我们直接从澳洲农场和加工商处采购，确保长期供应合同，管理海运和保险，并处理进入中国的清关手续。我们还提供保税仓储配送和金融解决方案（如人民币跨境结算），确保稳定供应和具有竞争力的到岸成本。

For factories and brands looking to sell into Australia, we offer a full "Market Entry & 3PL" service. This includes TGA/AICIS/EESS regulatory approvals, warehousing in Sydney and Melbourne, reverse logistics and returns handling, and integration with local channels like Coles, Woolworths, Amazon AU. With bilingual support and local compliance expertise, we make market entry faster, safer, and more profitable.

对于希望在澳洲销售的工厂和品牌，我们提供完整的"市场进入与三方物流"服务。包括TGA/AICIS/EESS监管审批、悉尼和墨尔本仓储、逆向物流和退货处理，以及与Coles、Woolworths、Amazon AU等本地渠道的整合。凭借双语支持和本地合规专业知识，我们使市场进入更快、更安全、更有利可图。

Yes. We use NNN agreements (Non-disclosure, Non-use, Non-circumvention) and can separate sampling and production floors when risk demands. We implement robust IP protection protocols throughout the entire sourcing and manufacturing process.

是的。我们使用NNN协议（保密、禁止使用、禁止规避），并在风险需要时可以分离样品和生产车间。我们在整个采购和制造过程中实施强有力的知识产权保护协议。

Yes. We work with sample studios and shared materials so you can test without locking large capital. We negotiate lower MOQs for product testing and implement multi-stage QC processes.

可以。我们与样品工作室合作并共享材料，让您可以在不锁定大量资金的情况下进行测试。我们为产品测试协商较低的起订量，并实施多阶段质检流程。

We can support LC/D/P with offshore CNH through CIPS-connected banks. Many clients prefer this to reduce FX friction. We also offer sophisticated pricing models (long-term fixed vs. spot), trade financing options, and CNY/AUD currency hedging to protect your margins.

我们可以通过CIPS连接银行支持离岸人民币的信用证/托收付款。许多客户更喜欢这种方式以减少外汇摩擦。我们还提供复杂的定价模型（长期固定与现货）、贸易融资选项和人民币/澳元货币对冲以保护您的利润。

With pre-inspection, pre-declaration, and on-port coordinators, we target average release times around 36 hours for qualifying programs. This is dramatically faster than the industry average.

通过预检验、预报关和港口协调员，我们为符合条件的项目设定约36小时的平均放行时间目标。这比行业平均水平快得多。

Start with Amazon AU (scale, tooling, ad products), add Everyday Market if curated fit, then layer eBay/Kogan/MyDeal. Keep returns easy and fast to protect ratings.

从Amazon AU开始（规模、工具、广告产品），如果符合精选标准则添加Everyday Market，然后增加eBay/Kogan/MyDeal。保持退货简便快捷以保护评分。